Vehicles
FAQ
Below you will find answers to all the frequently asked questions.
Shipping and Delivery
Orders for available products are usually processed within 24 hours, and the courier delivery time is typically up to 2 working days. In the case of pre-order products, the shipping time may be extended.
Within Poland, delivery is free for orders over 100 PLN; for international shipping, the cost is determined individually. If you would like us to send your scooter abroad, please write to us at: sklep@7way.pl
Orders are shipped via DHL, InPost, and UPS. Due to the large size of the scooter, they cannot be sent via InPost parcel lockers.
International shipping is possible; to arrange the details, please write to us at: sklep@7way.pl
Yes, after finalizing your order, we will send an email containing a link to track your shipment.
Yes, the shipment is insured for the value of the device.
We are very sorry that your shipment arrived damaged. We hope that everything is fine with the scooter. Remember that you always have the right to check the contents of the package in the presence of the courier. If the equipment is damaged, please contact us immediately. Fill out the damage report and send it to us via email, and we will replace the device. Below you will find information on how to proceed in case of a damaged shipment: DHL and Inpost
Order
If you want to place an order by phone, call the helpline at: 12 612 67 71.
If you are interested in ordering a larger quantity of scooters or B2B cooperation, please write to us at: b2b@barelpoland.com
Payments
In our online store, there are 4 payment methods available:
Blik Payment
Card Payment
Cash on delivery
PayU - 0% Installments
If the payment failed, please place a new order, and the unpaid one will be canceled.
Sure, when placing your order, fill in the appropriate fields – provide your VAT number, company name, and all contact details. We care about the environment, so all our invoices are sent to the address you provide when placing the order.
Absolutely, please send an email to sklep@motusxd.pl, in the subject line write INVOICE CORRECTION NR (provide the invoice number), and we will handle your request as soon as possible.
0% Installments
When purchasing our scooter, you have the option to take advantage of installments. These are processed independently of us, and the payment service is handled by the PayU system.
1. In the cart, select the PayU payment system option, and then choose "Installments". You will be redirected to the bank's website, where you need to fill out a loan application. The installment payment is processed by current PayU partners. To use the installment payment, you do not need to have an account with any of these banks.
2. After submitting the application, it will be sent for analysis to the bank, and you will receive an email confirmation of the application submission.
3. After verification by the bank, you will receive a loan agreement for acceptance. The cost of the loan depends on the current bank offer, and upon accepting the agreement, you will be informed of the total cost.
4. After accepting the agreement, you will receive a message from us confirming the receipt of payment, which is equivalent to the commencement of processing your order.
The decision to grant the loan is made directly by the Bank. We use the service of an external company, PayU, and have no influence on the bank's decision.
Returns and Complaints
You have 14 days to return all purchased goods without giving a reason and without incurring costs other than those provided for by law.
To withdraw from the purchase agreement, pack your scooter and send it to: Barel Poland ul.Kolejowa 138, 28-500 Kazimierza Wielka with the note RETURN. A refund will be made within 14 days to the account from which the payment for the order was made. In the case of cash payment, please send an email to: sklep@7way.pl.
We sincerely apologize for the mistake!
You can return the scooter to the address:
Barel Poland Sp. z o.o.
ul.Kolejowa 138,
28-500 Kazimierza Wielka
with the note RETURN and contact us for clarification.
You can file a complaint using the form on our official service site RgMedia: https://rgmedia.pl/zglos-naprawe/
RgMedia is our official service, which performs all repairs under warranty and guarantee free of charge. However, please remember that not all damages are covered by warranty. For example, a punctured tire is not subject to complaint as it is a consumable part.
All detailed information about the warranty can be found in the warranty card of your scooter. The service will contact you before undertaking the repair and inform you about the status of the complaint and any costs. If you disagree with the service's assessment, you can refuse the paid repair.
Service and Repairs
Our official service, with which we cooperate, is RgMedia. All repairs under warranty and guarantee are performed free of charge.
All available spare parts for our scooters, such as tires and inner tubes, can be found here.
To contact our official service, visit the RG Media Sp z o.o. website: https://rgmedia.pl/.
Phone number: +48 41 306 74 75
Email address: serwis@rgmedia.pl
Our service performs all repairs under warranty and guarantee free of charge!
Our official service RG Media Sp z o.o. is located in Kazimierza Wielka, at Kolejowa Street 132.
The service is open from Monday to Friday from 8:00 AM to 4:00 PM, and the hotline is available from 9:00 AM.
If you have any questions regarding the repair of your scooter or want to ask whether your defect is covered by free repair under warranty or guarantee, you can contact them during these hours.
Contact us or our official service. We will try to help.
If the damage is severe, you can send your scooter directly for assessment to the service. If the damage was not mechanical and is covered by warranty or guarantee, the service will perform the repair free of charge.
In the case of damages that are covered by warranty or guarantee, our official service RG Media Sp z o.o. performs repairs free of charge.
If the damage was mechanical and is not covered by warranty and you want to know the detailed pricing for service, contact the service directly: serwis@rgmedia.pl or +48 41 306 74 75
The service often prices damages individually. Always after the initial assessment of the scooter, they will provide a quote and contact the customer to confirm whether they agree to the paid repair.
Contact
Email us at: sklep@7way.pl or call us at: 12 612 67 71. You can also use the chat on our website.
To facilitate contact and speed up the resolution of your issue, please describe in detail in your message: what the matter is about, which model, what the order number is, and leave some contact information.
However, please remember that we work from Monday to Friday, from 9:00 AM to 3:00 PM.
Contact Form
If you did not find the answer to your question, please contact us via the contact form below. We will try to respond as quickly as possible. However, please remember that we work from Monday to Friday from 7:00 AM to 5:00 PM.